vd66 Privacy Policy — Your Information Is Completely Safe
vd66 protects your personal information with the highest level of care. Learn about our privacy policy and stay assured.
Introduction and Applicability
1 Purpose of the Policy
The main purpose of this Privacy Policy is to clearly inform you of what information vd66 collects about you, why it is collected, and how that information is processed. We believe transparency is the foundation of trust. By registering on our platform, playing, or using any of our services, you agree to this Policy.
2 Scope of Applicability
This Policy applies to the vd66 website, mobile version, and all related digital services. It applies equally to all individuals residing in Bangladesh who use our services. Only those aged 21 or above may use our services.
What Information We Collect
vd66 collects only the information necessary to provide our services. The different types of information are described below.
3 Information Provided Directly by You
When you register with vd66 or contact us, you may be required to provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (National ID / Passport)
- Preferred payment method details (bKash, Nagad, Rocket, Upay, bank account)
- Any information shared during a support request
4 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device information (type, operating system, browser)
- Login date, time, and session duration
- Browsing activity and pages visited
- Information collected through cookies and similar tracking technologies
- Gaming activity, betting history, and transaction records
5 Information Received from Third Parties
In some cases we may receive information from third-party sources, such as:
- Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay)
- Information received from identity verification service providers
- Information related to fraud prevention systems
Purpose of Using Information
6 Operating and Improving Services
We use the information you provide for the following purposes:
- To create and manage your account
- To process deposits and withdrawals
- To provide gaming services and bonuses
- To personalise services according to your preferences
- To maintain the security and functionality of the platform
- To resolve technical issues and improve service quality
7 Legal and Security Purposes
Some information is used to meet legal obligations and ensure security:
- Age verification (confirming 21+ age)
- Anti-money laundering (AML) management
- Fraud and unauthorised access prevention
- Implementation of responsible gaming policy
- Dispute resolution and complaint processing
- Meeting regulatory requirements
Important: We never sell your information to third parties. Information is used solely to provide services and meet legal obligations.
Information Sharing and Disclosure
8 Sharing Information with Third Parties
vd66 may share your information with third parties in the following limited circumstances:
- Payment processors: With bKash, Nagad, Rocket, Upay, and bank transfer service providers — solely to complete transactions.
- Identity verification services: With authorised organisations as part of the KYC (Know Your Customer) process.
- Technology partners: Those who process data on our behalf to operate the platform — they are required to comply with our privacy standards.
- Law enforcement agencies: In response to a legal order or a lawful request from a government authority.
9 International Data Transfers
Our servers or the infrastructure of our technology partners may be located in various countries. In such cases we ensure that appropriate safeguards are in place during data transfer, such as SSL encryption and data processing agreements. Even if your information is transferred to another country, the protections of this Privacy Policy remain fully in effect.
Cookies and Tracking Technologies
10 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. vd66 uses cookies for the following purposes:
- To keep your login session active
- To remember your preferences and settings
- To analyse platform usage
- To assist with security and fraud prevention
11 Cookie Controls
You can manage cookies at any time through your browser settings:
- There is an option to reject all cookies
- Specific types of cookies can be blocked
- Cookies already stored can be deleted
Please note that disabling cookies may cause some features of the site to not work properly.
Data Protection Measures
12 Technical Safeguards
vd66 applies industry-standard technical measures to protect your information:
- SSL encryption: All communication between your browser and our servers is encrypted.
- Secure data storage: Your information is stored in encrypted databases.
- Firewall and access controls: Strict measures to prevent unauthorised access.
- Regular security audits: Routine audits to identify and address vulnerabilities.
- Two-factor authentication (2FA): An additional verification option to protect your account.
13 Data Retention Period
We retain your information only for as long as necessary:
- All information is retained while your account is active.
- After an account is closed, some information may be retained for a specified period due to legal obligations.
- Transaction-related information is retained in accordance with financial regulations.
- Once no longer needed, information is securely deleted or anonymised.
Your Rights and Controls
vd66 respects your rights over your personal information. Your key rights are described below.
14 Right to Access Your Information
You may request to view the information we hold about you at any time. This can be done by logging into your account or by contacting our support team.
15 Right to Correct Your Information
If any of your information is inaccurate or incomplete, please let us know. We will correct it as soon as possible and notify you.
16 Right to Delete Your Information
In certain circumstances you may request deletion of your information. However, some information may need to be retained if required by legal obligations or for dispute resolution.
17 Right to Object to Processing
You may object at any time to marketing communications or other optional processing of your information. We will respect your decision.
18 Right to Data Portability
You may request to receive your information in a structured, commonly readable format. This allows you to use your information on another platform.
19 Right to Withdraw Consent
Where information is being processed on the basis of your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, contact us at: [email protected] — our support team is available 24/7 to assist you.
Special Categories of Information and Child Protection
20 Protection of Sensitive Information
vd66 does not collect any sensitive personal information — such as health data, religious beliefs, or political opinions. Identity verification information collected as part of our KYC process is kept under strict protection and is used solely to confirm age and identity.
21 Protection of Minors
Our services are intended only for those aged 21 or above. vd66 does not knowingly collect any information from minors. If it comes to our attention that a minor has created an account, that account is immediately closed and all associated information is deleted.
Policy Changes and Contact
22 Notice of Policy Updates
vd66 may amend or update this Privacy Policy from time to time. For any significant changes, we will:
- Update the date at the top of this page.
- Send a notification email to registered users.
- Inform you of important changes when you access the platform.
Continued use of the services after any changes will be considered acceptance of the updated policy.
23 Third-Party Links
Our platform may include links to third-party service providers (such as payment gateways). These third parties have their own privacy policies and vd66 is not responsible for them. Please review the relevant payment provider's policy before completing a payment.
Contact Us
For any questions or concerns about this Privacy Policy, or to submit a request to exercise your rights, please contact us.
Operating Entity: vd66 — For more information, visit our About Us page.
24 Summary & Commitment
vd66 gives your privacy the highest priority. We commit that:
- Your information will never be sold to third parties.
- Only necessary information will be collected.
- All data will be protected with SSL encryption and industry-standard security.
- Your rights will always be respected and requests will be responded to promptly.
- You will be notified in advance of any changes to this policy.
Use our platform with confidence — your information is completely safe at vd66.